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How do I place an order?
Is my payment secure?
Will you keep my information private?
What delivery methods do you offer and how long will my order
take to arrive?
Can I place an order from overseas?
What is your returns policy?
How
do I place an order?
Placing an order is simple.
Browse the online catalogue and add the items you
want to buy to your online shopping basket. When you wish to pay for your items
click on the 'Purchase these items' button on the shopping basket page. You
will then be asked to fill in your delivery details, including a contact email
address.
This email address is important because it will be used to keep you
informed of the progress of your order.
You will then proceed to the paypal website to pay for your order. Paypal's web
pages look different to mine but the process is simple and easy to follow.
When your payment has been accepted you will receive a confirmation email
showing the full details of your order.
Alternatively, if you wish to pay by cheque for your order,
email me and I will create a bespoke order for you. Items will
only be despatched once your cheque has cleared.
Is my payment
secure?
Yes. Paypal encrypts all data using Secure Sockets Layer
(SSL) which is the industry standard encryption method.
Will
you keep my information private?
Yes. Your information will only be used by me to process
and deliver your order. For more information, see the disclaimer.
What delivery methods do you offer and
how long will my order take to arrive?
Currently I only offer Royal Mail 1st Class recorded signed for delivery.
Items in stock are ready for despatch and should be with you in 5-7 working
days. If for any reason there is a problem with your order, you will
be contacted straight away.
Can I place an order from
overseas?
At the moment I can only deliver to the UK mainland. I am currently
working out pricing for overseas delivery. However, if you live overseas and
wish to purchase an item please email
me and a bespoke order will be arranged for you.
What is your returns policy?
If your order does not live up to your expectations
or there is a problem with your order, please
email me immediately with the necessary details, including
your order number.
I will do what I can to recify the situation. I can exchange the item for one
of the same price or you can return the item for a refund within 7
days of receipt. To refund an item, please
email me with details of your order number and the reason why you
want a refund. The cost of returning the item is covered by you. You will then
receive a refund, minus the delivery charge.
To receive a refund, all items must be returned in the same condition they were
received including packaging. Worn
jewellery cannot be sold again and so will not receive a refund. If you fail to
inform me of any problems with your order within 7 days of
receipt I will not be liable to offer any compensation or refund.
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